Fraud Deflect Dispute Resolution Lead

Há 7 dias


Brasil Fraud Deflect Tempo inteiro
About Fraud Deflect

Fraud Deflect's mission is to transform the Friendly Fraud and Chargeback Management landscape by introducing trust, integrity, and transparency to a traditionally opaque industry.

We are dedicated to providing clear solutions to our clients, eliminating tricks of the trade, and ensuring high-quality services.

Job Overview

This is a contract remote role for a Chargeback Customer Service Manager at Fraud Deflect. The successful candidate will have at least 3 years of experience as a Manager and will be responsible for managing day-to-day chargeback operations, analyzing fraud trends, and implementing effective dispute strategies.

Main Responsibilities
  • Manage a team within a dynamic environment, focusing on leadership, motivation, and career development
  • Data collection and management for metric updates, targeting productivity enhancements, cost reductions, and customer satisfaction
  • Cross-functional collaboration to improve proprietary tools and systems
  • Compliance verification through close coordination with the Direct Manager team
  • Quality control and KPI monitoring
  • Development and implementation of training programs
  • Budget reviews and cost plan reporting
Essential Qualifications
  • Proven success in Chargeback Customer Service Management and Dispute Resolution (3+ years)
  • In-depth knowledge of VISA/Verifi and Mastercard/Ethoca tools and alert processes
  • E-commerce fraud prevention, investigation, or retail fraud prevention experience with a track record of managing chargebacks
  • Strong communication skills in Brazilian Portuguese and English
  • Detailed orientation, excellent presentation skills, and self-motivation
  • Able to work independently and collaboratively under pressure
  • Native or fluent in Brazilian Portuguese and English


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