Latin America Client Services Specialist

1 dia atrás


Rio de Janeiro, Rio de Janeiro, Brasil beBeeCareers Tempo inteiro R$106.419 - R$152.511

Job Description:

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The Role involves providing customer support and trainings in the Latin America region for our international Exploration & Production (E&P) databases. We help clients navigate between sales, product management, customer IT infrastructure, and their services. Our team uses expertise to demonstrate the value of our products and market intelligence using integrated workflows.

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The Impact:

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The support advisor plays a key role in helping to secure renewals, close new business, and deepen relationships with clients. By developing an understanding of users' needs across multiple disciplines, the support advisor acts as a customer advocate and works with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular client-facing meetings and on-site trainings.

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Key Responsibilities:

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  • You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.\
  • You will create and deliver complex workflows in a straightforward and clear manner.\
  • You will develop an understanding of users and be their 'voice' within the business by conveying customer feedback to relevant stakeholders.\
  • You will continually improve product knowledge to ensure the best support can be offered to all clients.\
  • You will participate in regional event planning and represent our solutions in regional events.\
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