
Latin America Client Services Specialist
1 dia atrás
Job Description:
\The Role involves providing customer support and trainings in the Latin America region for our international Exploration & Production (E&P) databases. We help clients navigate between sales, product management, customer IT infrastructure, and their services. Our team uses expertise to demonstrate the value of our products and market intelligence using integrated workflows.
\The Impact:
\The support advisor plays a key role in helping to secure renewals, close new business, and deepen relationships with clients. By developing an understanding of users' needs across multiple disciplines, the support advisor acts as a customer advocate and works with product management and sales to develop processes or product enhancements to address customer needs. The role requires regular client-facing meetings and on-site trainings.
\Key Responsibilities:
\- \
- You will troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.\
- You will create and deliver complex workflows in a straightforward and clear manner.\
- You will develop an understanding of users and be their 'voice' within the business by conveying customer feedback to relevant stakeholders.\
- You will continually improve product knowledge to ensure the best support can be offered to all clients.\
- You will participate in regional event planning and represent our solutions in regional events.\
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