Senior Technical Liaison

Há 2 dias

São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro US$800.000 - US$1.000.000
Technical Account Professional

At the forefront of innovation, we empower top-tier clients with cutting-edge solutions and services for AEC industry professionals. Our products support OPEN BIM, ensuring transparent, long-lasting, and accessible workflows.

About This Role

As a key technical advisor, you will drive customer success by addressing unique needs with urgency, care, and expertise. You will build strong, trust-based relationships that foster client satisfaction, retention, and loyalty.

Key Responsibilities
  • Act as primary technical liaison for high-value clients, understanding goals and proactively identifying solutions to meet their needs.
  • Establish strong, trust-based relationships that drive customer satisfaction, retention, and loyalty.
Technical Expertise & Leadership
  • Provide advanced troubleshooting and guidance on our innovative products (Archicad, BIMx, BIMcloud, DDScad).
  • Collaborate with internal teams to champion customer feedback and influence product development.
  • Partner closely with clients to maximize the value of our solutions in their workflows.
  • Represent us in online communities and forums, showcasing thought leadership and fostering engagement.
Proactive Problem Solving
  • Own escalated customer issues from start to resolution, ensuring clear communication at every step.
  • Conduct in-depth research and collaborate with development teams to implement sustainable solutions for recurring challenges.
  • Mentor junior team members by sharing expertise and fostering a culture of continuous learning within the support team.
  • Create technical documentation and best practices to empower customers and internal teams alike.
Required Skills & Qualifications
  • 3+ years in Technical Support or Technical Account Management roles (Tier 2 experience preferred) or
  • 3+ years of experience working with our innovative products in an architectural studio, as a BIM Coordinator or BIM Manager.
  • Proven success managing large accounts with a focus on customer satisfaction and retention.
  • Deep technical expertise and experience with our products (Archicad, BIMx, BIMcloud, or DDScad).
  • Professional proficiency in English (written and verbal).
Benefits
  • A dynamic work environment where innovation thrives.
  • Opportunities for professional growth through training, mentorship, and career development programs.
  • A supportive team culture that celebrates diversity, creativity, and collaboration.
  • The chance to work on impactful projects that make a difference in the lives of professionals worldwide.
What We Offer

Our people are our greatest asset. Here is what you can look forward to:

  • A dynamic work environment where innovation flourishes.
  • Opportunities for professional growth through training, mentorship, and career development programs.
  • A supportive team culture that celebrates diversity, creativity, and collaboration.
  • The chance to work on impactful projects that make a difference in the lives of professionals worldwide.

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