Application Support Specialist

Há 6 dias

São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro
Transform Your Career with Tata Consultancy Services

Come and be part of one of the biggest IT Services companies in the world. At TCS, we believe that people make the difference, and that's why we live a culture of unlimited learning, full of opportunities for improvement and mutual development.

Responsibilities:
  • Work actively with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
  • Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas.
  • Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly.
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them.
  • Challenge existing application setup, processing, and suggest different ways to solve problems or improve stability.
  • Actively participate in Change management process with a view to manage risk in production environment.
  • Build and improve running books for generalists to minimize operational errors and gain fungibility/efficiency.
  • Develop reports that provide trending statistics to track and manage application health and support service performance.

We are looking for a talented individual who is willing to learn and troubleshoot/support proprietary technologies not available through the marketplace. No knowledge of proprietary technologies is required pre-hire.

Requirements:
  • Computer Science concept of Data Structures in practical use cases.
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause, and suggesting ideas to resolve issues.
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.
  • One of the following Structured or Object Oriented programming languages: Java and Angular.
  • One of the following Scripting languages: Shell script, Perl, or Python, etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle, or DB2.

We offer a range of benefits, including health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, and more. We also provide free TCS Learning Portal – Online courses and live training, international experience opportunity, discount partnership with universities and language schools, and more.

At Tata Consultancy Services, we promote an inclusive culture, and we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come and be a part of our team

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