Application Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil OneLocal Tempo inteiro
About the Role

We are seeking a highly skilled and detail-oriented Application Support Specialist to join our Customer Success team at OneLocal. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and effective support to clients via various communication channels, including email, phone, and chat.
  • Document solutions to common and complex issues, resulting in customer-facing knowledge articles that enhance the overall client experience.
  • Collaborate with cross-functional teams, including Account Management, Engineering, and Product, to resolve technical issues and ensure client satisfaction.
  • Develop and maintain a deep understanding of our software products and services to provide expert-level support to clients.
Requirements
  • At least 2 years of experience in technical support and troubleshooting for software products.
  • Experience working with small to medium-sized businesses (SMBs) is an asset.
  • Excellent problem-solving and analytical skills, with a high attention to detail.
  • Strong customer focus, with the ability to translate technical concepts into easy-to-follow instructions.
  • Strong verbal and written communication skills, with the ability to empathize and put the customer at ease.
What We Offer
  • The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses grow their digital presence.
  • A remote-first work environment, with flexible core hours of 9am - 5pm EST.
  • 3 weeks paid vacation + 5 paid personal days.
  • Stock options in a YC-backed start-up.
  • Virtual social events, including coffee chats and happy hours.
About OneLocal

We are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives.

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