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Technical Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and troubleshooting for online course teams and instructors.

Key Responsibilities
  • Provide technical support and troubleshooting for online course teams and instructors
  • Apply customer happiness practices to ensure high-quality support
  • Advise course teams on best practices and options
  • Monitor internal escalation channels
  • Collaborate with the product and engineering team for bug resolution
  • Escalate feature requests
  • Provide omni-channel support via various communication channels
  • Become a product expert and continuously grow your knowledge
  • Maintain working knowledge of our client's products and services
Requirements
  • Excellent English and Spanish language skills
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of experience in providing customer support and technical troubleshooting for SaaS customers
  • Experience in technical support
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • Personal laptop or computer with a stable internet connection
Benefits and Perks
  • Fixed schedule: Monday to Friday, 10 AM–6 PM, Brazil time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development