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Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil SkySys Tempo inteiro

Job Summary:

SkySys is seeking a highly skilled Technical Support Specialist to join our team. As a Desktop Support Engineer, you will be responsible for providing on-site and remote technical support to our users, ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to users, resolving hardware and software issues in a timely and efficient manner.
  • Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers.
  • Monitor and respond to support calls, emails, and messages related to user problems and requests.
  • Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA.
  • Perform onboarding for new users, ensuring a seamless transition to our IT systems.
  • Manage IT assets, ensuring they are properly configured and maintained.
  • Collaborate with global support areas to resolve complex technical issues.
  • Provide technical support to users across various departments, including office, laboratory, and distribution center.

Requirements:

  • Previous experience as a technical support specialist or desktop support engineer.
  • Basic knowledge of English for communication with global groups.
  • Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general).
  • Strong problem-solving skills, multitasking ability, and attention to detail.
  • Excellent communication skills and ability to work in a team.
  • Knowledge of the ITIL methodology.
  • Technical support-related certifications will be a plus.

Important Skills:

  • Proactive and empathetic approach to user support.
  • Excellent communication and teamwork skills.
  • Ability to think outside the box and provide innovative solutions.
  • 100% on-site presence.