L2 Backend Developer Support Specialist

Há 6 dias


Brasil SupportYourApp Inc. Tempo inteiro
Unlock Your Potential as a Backend Support Developer

Are you a skilled Java developer passionate about problem-solving and customer support? We're looking for a talented individual to join our team as an L2 Technical Support Consultant at a project specializing in derivatives and capital markets risk management.

Key Responsibilities:

  • Stay up-to-date with the latest backend technologies and trends.
  • Provide L2 backend support, diagnosing and resolving complex technical issues for customers.
  • Develop, troubleshoot, and maintain backend systems using Java/Spring Boot and MongoDB.
  • Collect and analyze data to ensure all necessary technical details are available for resolving advanced backend-related tickets.
  • Gather key technical information to facilitate the resolution of intricate backend issues.
  • Ensure customer satisfaction in all interactions, offering high-quality technical support.
  • Maintain an in-depth knowledge of our client's backend products and services.
  • Handle customers' sensitive information with the highest level of security and care.
  • Collaborate with developers and departments across various IT companies to diagnose and address backend technical challenges.

Requirements:

  • Excellent English communication skills (at least C1 for both spoken and written).
  • 2+ years of experience in back-end software development.
  • Proficiency in Java/Spring Boot and MongoDB.
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering.
  • Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach.
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

What's in it for you:

  • Flexible schedule.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

About SupportYourApp Inc.:

We're a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages spoken, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.



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