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Gaming Support Specialist

2 meses atrás


Brasília, Distrito Federal, Brasil Customer Umbrella LTD Tempo inteiro

Job Description:

We are seeking experienced Gaming Customer Support Agents with English language proficiency to join our team at Customer Umbrella LTD.

Key Responsibilities:

  1. Respond to player inquiries via email, providing timely and accurate solutions.
  2. Troubleshoot and resolve technical issues related to gaming.

About Us:

Customer Umbrella LTD is a global outsourcing customer service support company specializing in gaming customer support. We operate in over 20 countries, providing customer service in 55 languages to more than 100 businesses worldwide.

What We Offer:

  1. Competitive salary with opportunities for career advancement.
  2. Internal company bonuses and benefits.
  3. Up to 30 paid days off (annual leave).
  4. 7 weeks of paid training (Monday to Friday, GMT+2).
  5. Schedule: 24/7 coverage, 5 working days a week, 2 days off, 8.5 hours working shifts.

Requirements:

  1. Previous experience in customer support, preferably in the gaming industry.
  2. Proficient in English language, both written and spoken.
  3. Knowledge of email etiquette and technical troubleshooting skills.
  4. Personal computer or laptop with a stable internet connection.
  5. Minimum system requirements: Windows 15.6'' AMD Ryzen 7 5800U, GHz / AMD Radeon Vega 8 / 32GB / SSD - 512GB.
  6. Computer skills, fast and accurate keyboard writing speed.
  7. Uninterrupted electricity and/or UPS (power backup).
  8. Mobile gaming, PC gaming, console gaming, and e-sports knowledge is essential.
  9. Ability to work with people and provide excellent customer service.