Risk Operations Specialist

Há 19 horas

Itapecerica da Serra, São Paulo, Brasil beBeeFraud Tempo inteiro R$118.400 - R$153.000

Our goal is to mitigate risks and reduce losses. To achieve this, we need a strong risk operations team in Brazil to support our insourcing initiative. The initial focus of the team will be on fraud and collections in the North American region. Additional responsibilities may be added as we move toward a global platform.

Fraud Team Mission

The Fraud team's mission is to acquire and gather information about deviations and data that help us improve risk processes and block malicious actors, supporting the revenue and profitability goals of our business.

We work by responding to real-time fraud attacks against the service using both internal and external tools. We collaborate effectively cross-functionally throughout the organization in the investigation of fraud cases.

We manage the reporting of key performance indicators; present analyses and findings to management to steer the Fraud team's strategic vision. We work with cross-functional teams to develop, implement and maintain effective risk management programs to measure and mitigate fraud risk without negatively impacting conversion and the broader customer/merchant experience.

We identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements. We communicate with external stakeholders (merchants, channel partners, banks) on fraud and explain our processes or investigations.

We work with the Product organization to create automation to reduce the manual work associated with fraud. We build a team of junior and senior fraud analysts.

Required Skills and Qualifications
  • Bachelor's Degree in Accounting, Finance, Economics, Statistics, Mathematics or equivalent experience preferred.
  • Experience in fraud detection and prevention also experience as a people manager.
  • Ability to diagnose fraud patterns and develop appropriate countermeasures, particularly targeted rules.
  • Communicate fraud and risk insights to the data science and analytics teams for the development of automated solutions.
  • Strong project management skills and ability to design operations systems to scale operations processes.
  • Good analytical skills - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations.
  • Experience with SQL or a scripting language (e.g. Python) is a bonus.
  • Leadership skills for building, guiding, supporting, coaching and mentoring a team.
  • Strong collaboration skills, and the ability to build rapport with members of other departments such as product, engineering, support, and data science.
  • Excellent communications skills and fluent English in both written and oral communication.
Benefits
  • Bradesco health and dental plan, for you and your dependents, with no co-payment costs.
  • Sulamérica life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home Office Allowance.
  • Gympass - Platform that gives access to spaces for physical activities and online classes.
  • Online labor gymnastics.
  • Trustly Club - Discount at educational institutions and partner stores.

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