Network Systems Engineer

Há 4 dias

Jundiaí, São Paulo, Brasil beBeeEngineer Tempo inteiro R$10.400 - R$130.878
Job Opportunity

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.

Key Responsibilities:
  • Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by phone, chat, or email.
  • Manage all customer interactions including setting expectations, capturing the issue/resolution/steps taken to troubleshoot within Service Ticket notes, following the Knowledge-Centered Support (KCS) process, and timely follow-up with customers.
  • Interact with and support additional core areas of Automation, including controllers, operator interfaces, and networks.
  • Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance.
Requirements:
  • Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or related Information Technology field.
  • Experience with servers, networking, Linux OS, and VMware vSphere.
  • Cybersecurity applications knowledge.
  • Knowledge of LAN/WAN network technologies.
  • Good verbal and written command of the English language.
  • Ability to handle high-pressure work situations when interacting with customers from diverse backgrounds.
  • Willingness to work weekends and in different shifts.
Preferred Qualifications:
  • 2 years of experience in a similar position/field.
  • Practical knowledge with virtualization technology (VMware vSphere) or VMware certification (VCA/VCN).
  • Knowledge of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, etc.).
  • Claroty Threat Detect Services and Secure Remote Access experience.
  • CCNA/CCNA Security / CCNP / CCENT certification or Cisco IOS CLI experience.
  • Experience configuring and troubleshooting managed Ethernet switches and routers.
  • Knowledge of Industrial networks through EtherNet/IP.
  • Experience with OT technologies.
What We Offer:
  • Health Insurance including Medical, Dental and Vision.
  • 401k.
  • Paid Time off.
  • Parental and Caregiver Leave.
  • Flexible Work Schedule to accommodate personal life.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

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