Trading Platform Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeTrader Tempo inteiro R$600.000 - R$1.200.000
Job Opportunity

Fidessa's Trading Support team provides functional support for all customer requests across Fidessa's multi-asset product range. This role has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform.

This is an excellent opportunity for someone with up to 4 years of experience who wants direct interaction with clients and trading floors.

Key Responsibilities:
  • In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers.
  • Resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
Additional Responsibilities:
  • Providing real-time phone, chat, and e-mail support.
  • Conducting on-site customer visits within Brazil to provide product training and support for Fidessa users.
Required Skills, Experience, and Qualifications:
  • At least 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows.
  • Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers.
  • Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering.
  • Self-motivated and positive attitude.
  • Strong customer service ability.
  • Excellent problem-solving skills.
  • Ability to handle stressful situations in a trading environment.
  • Proficiency in Spanish is a requirement.
Desired Experience and Competencies:
  • Experience supporting Software as a Service platforms.
  • Knowledge of financial software platforms.

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