Critical Environment Technical Trainer

2 semanas atrás

São Paulo, São Paulo, Brasil Microsoft Tempo inteiro
About the Role

We are seeking a highly skilled Critical Environment Technical Trainer to join our Cloud Operations + Innovation team at Microsoft. As a Critical Environment Technical Trainer, you will play a key role in delivering technical training to our Critical Environment technicians, ensuring they have the necessary skills and knowledge to perform their duties effectively.

Key Responsibilities
  • Align Learning Preparation with Business Metrics: Develop and deliver training programs that align with our business metrics, such as cloud consumption and survey feedback.
  • Stay Up-to-Date with Latest Technologies: Build awareness of the latest features, technologies, and processes and incorporate them into our learning experiences to ensure a high-quality learning environment and delivery.
  • Deliver Effective Training Experiences: Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision, leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations.
  • Apply Classroom Management Techniques: Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our Critical Environment technicians for local qualifications.
  • Create a Supportive Learning Environment: Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to the broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
  • Embody Our Culture and Values: Embody our culture and values, which include respect, integrity, and accountability, and contribute to creating a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
  • Required Qualifications: Bachelor's Degree AND 2+ years training, education, critical environments (CE), cloud systems, datacenter environments, server environments, or computer technologies experience OR equivalent experience.
  • Preferred Qualifications: 4+ hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS); 2+ years experience in training delivery and readiness operations or demonstrated project management skills; analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways; operational planning & project management: structured thinking and planning, with a bias for execution.
Security Clearance Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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