Empregos atuais relacionados a Critical Incident Supervisor - São Paulo, São Paulo - Databricks

  • Incident Management Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Fiserv Tempo inteiro

    At Fiserv, we are seeking a skilled Incident Management Specialist to join our team. As a key member of our technical operations group, you will be responsible for managing and leading technical teams in war-rooms related to critical-major-crisis incidents.Key responsibilities include:Providing incident information and communication reports during and after...

  • Incident Management Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Fiserv Tempo inteiro

    At Fiserv, we're seeking a skilled Incident Management Specialist to join our team. As a Crisis Resolution Lead, you'll be responsible for managing and leading technical or multidisciplinary teams in War-Rooms related Critical-Major-Crisis Incidents.Key responsibilities include:Providing Incident Information / Communication Report during and after incident...

  • Incident Management Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Fiserv Tempo inteiro

    Unlock your potential and make a meaningful impact at Fiserv, a global leader in payments and financial technology. We're seeking a skilled Incident Management professional to join our team and help us deliver exceptional service to our clients.About the RoleAs an Incident Management Specialist, you will be responsible for leading technical or...

  • Incident Management Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Fiserv Tempo inteiro

    About the Role:Fiserv is seeking a skilled Incident Management Specialist to join our team. As a key member of our service management team, you will be responsible for managing and leading technical or multidisciplinary teams in War-Rooms related Critical-Major-Crisis Incidents.Key Responsibilities:Manage and lead technical or multidisciplinary teams in...

  • Critical Situation Resolution Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Red Hat Software Tempo inteiro

    About the Role:The Critical Situation Manager will be a key member of our global Escalation Management Team, responsible for managing and driving action and accountability for complex escalations with our enterprise and critical accounts. This individual will act as the primary voice of reason, bringing order to chaotic situations and strengthening customer...

  • Incident Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil TSYS Servicos de Transacoes Eletronicas Tempo inteiro

    TSYS Servicos de Transacoes Eletronicas is seeking a skilled Incident Resolution Specialist to join our Software Applications team. As an Incident Resolution Specialist, you will play a critical role in ensuring the smooth operation of our payment solutions.Key Responsibilities:Enter and participate in the scope and impact evaluation of an incident into the...

  • Critical Environment Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Job SummaryWe are seeking a highly skilled Critical Environment Technician Manager to join our team at Microsoft. As a key member of our infrastructure operations team, you will be responsible for delivering exceptional results in delivering the core infrastructure and foundational technologies for our online services.About the RoleAs a Critical Environment...

  • Critical Environment Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Job SummaryAs a Critical Environment Manager at Microsoft, you will play a key role in delivering the core infrastructure and foundational technologies for our online services. Our infrastructure consists of a large global portfolio of datacenters in multiple countries, with millions of servers. We prioritize environmental sustainability and optimization in...

  • Incident Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil TSYS Servicos de Transacoes Eletronicas Tempo inteiro

    TSYS Servicos de Transacoes Eletronicas is seeking a skilled Incident Resolution Specialist to join our Software Applications team. This role is responsible for analyzing and resolving incidents that impact client service delivery.Key Responsibilities:Enter and participate in the scope and impact evaluation of an incident into the corporate ticketing system...

  • Incident Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Iron Mountain Tempo inteiro

    About the OpportunityWe are seeking a skilled Incident and Problem Manager to join our Global IT Service Management Team at Iron Mountain. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our IT services by detecting, responding to, and mitigating service-impacting events.Key ResponsibilitiesDetect and respond to...

  • Incident Resolution Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil TSYS Servicos de Transacoes Eletronicas Tempo inteiro

    Incident Analyst SeniorAt TSYS Servicos de Transacoes Eletronicas, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst Senior to join our dynamic team and contribute to our growth in Latin America & The Caribbean.Key...

  • Servicio de Gestión de Incidentes

    3 semanas atrás

    São Paulo, São Paulo, Brasil Edenred Tempo inteiro

    Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.Dare to thrive...

  • Incident/Problem Management Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil Iron Mountain Tempo inteiro

    We're looking for a skilled Incident/Problem Manager to join our Global IT Service Management Team at Iron Mountain. The right candidate will play a crucial role in ensuring the smooth operation of IT services by swiftly detecting, responding to, and mitigating service-impacting events.As an Incident/Problem Manager, you'll leverage data analytics and ITIL...

  • Incident/Problem Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Iron Mountain Tempo inteiro

    About the OpportunityThe Incident and Problem Manager will play a crucial role in our Global IT Service Management Team, ensuring the smooth operation of IT services by swiftly detecting, responding to, and mitigating service-impacting events.This position is ideal for those with a background in infrastructure or application support, ready to transition into...

  • Incident Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    Incident Resolution SpecialistAt Databricks, we're seeking a skilled Incident Resolution Specialist to lead urgent customer situations to resolution. As a key member of our team, you'll manage frequent, high-quality updates to all internal and external stakeholders, advocating with engineering and leadership on behalf of our customers to ensure escalations...

  • Incident Resolution Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    Job Summary:At Databricks, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for leading urgent customer situations to resolution, managing frequent updates to internal and external stakeholders, and advocating with engineering and leadership on behalf of customers.Key Responsibilities:Drive...

  • Incident Resolution Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    Job Summary:At Databricks, we are seeking a skilled Incident Resolution Specialist to join our team. As an Incident Manager, you will utilize your technical expertise and resourcefulness to lead urgent customer situations to resolution.Key Responsibilities:Drive critical customer escalations or widespread outages to conclusion and resolution.Escalate to...

  • Incident Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    At Databricks, we are seeking a skilled Incident Resolution Specialist to lead urgent customer situations to resolution. This role requires a strong technical background and excellent communication skills to manage frequent, high-quality updates to all internal and external stakeholders.The impact you will have:Drive critical customer escalations or...

  • Incident Resolution Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    At Databricks, an Incident Manager plays a pivotal role in leading urgent customer situations to resolution. This position requires a unique blend of technical expertise and resourcefulness to manage frequent, high-quality updates to internal and external stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to...

  • Incident Response Specialist Sao Paulo, Brazil

    Há 7 dias

    São Paulo, São Paulo, Brasil Databricks Inc. Tempo inteiro

    About the Role: We are seeking a skilled Incident Manager to join our team at Databricks Inc. in Sao Paulo, Brazil. As an Incident Manager, you will play a critical role in leading urgent customer situations to resolution.Key Responsibilities:Drive critical customer escalations or widespread outages to conclusion and resolution.Escalate to on-call resources...

Critical Incident Supervisor

2 meses atrás

São Paulo, São Paulo, Brasil Databricks Tempo inteiro

Work Schedule: The standard work schedule for this position is Wednesday through Sunday.

At Databricks, an Incident Response Coordinator leverages their technical expertise and problem-solving skills to guide urgent customer situations to resolution. This role is accountable for delivering consistent, high-quality updates to all internal and external stakeholders. Incident Response Coordinators advocate for customers with engineering and leadership teams, ensuring that escalations are addressed with the necessary urgency.

Your Responsibilities:

  • Lead critical customer escalations or significant outages to resolution.
  • Engage on-call resources in support and engineering, organizing checkpoint calls and action items to ensure timely progress and status updates.
  • Exhibit cross-functional leadership while establishing ownership of escalations and outages.
  • Compile and provide frequent, high-quality communications to internal and external stakeholders, including executive teams. Candidates should be adept at crafting concise and effective messaging tailored to both technical and executive audiences with minimal assistance.
  • Initiate and facilitate war rooms, creating temporary communication channels as necessary during outages.
  • Manage multiple incidents and/or projects simultaneously.
  • Identify opportunities for product and process enhancements from each incident and provide necessary feedback for improvements.
  • Participate in on-call rotations.

Qualifications:

  • At least 3 years of experience in customer support, escalation management, and incident resolution is required.
  • Thrives in high-pressure, fast-paced environments.
  • Demonstrates a high level of integrity, accountability, attention to detail, and expertise in execution and planning.
  • Possesses excellent contextual interpretation and writing skills, with the ability to summarize and communicate effectively to both technical and business audiences.
  • Exhibits strong decision-making abilities from both business and technical perspectives.
  • Must show resilience and maintain a constructive attitude during high-pressure situations.
  • Demonstrates excellent analytical and troubleshooting skills, applying engineering principles to resolve complex issues.
  • Minimum 3 years of experience in designing, testing, or maintaining applications based on Python, Java, or Scala in typical project delivery and consulting environments.
  • Hands-on experience in developing two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, or ElasticSearch at a production scale.
  • Experience in performance tuning and troubleshooting Spark-based applications at a production scale.
  • Proven experience in JVM and Memory Management techniques, including Garbage Collection and Heap/Thread Dump Analysis.
  • Willingness to work holidays and weekends as part of an on-call rotation.
  • Familiarity with Data Lakes and preferably experience with SCD types use cases at a production scale.
  • Hands-on experience with SQL-based databases and Data Warehousing/ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
  • Linux/Unix administration skills and hands-on experience with cloud platforms such as AWS, Azure, or GCP.

Benefits:

  • Private Medical Insurance
  • Private Life Insurance
  • Equity Awards
  • Paid Parental Leave
  • Fitness Reimbursement
  • Annual Career Development Fund
  • Home Office/Work Headphone Reimbursement
  • Business Travel Accident Insurance