Technical Service Specialist

Há 3 dias


São Paulo, São Paulo, Brasil SolarEdge Tempo inteiro
About the Role

SolarEdge is a global leader in smart energy technology, and we're seeking a skilled Technical Service Specialist to join our team. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our solar energy systems.

Key Responsibilities
  • Provide technical support to customers and contractors via phone, email, and chat, resolving issues related to our solar inverters and energy systems.
  • Collaborate with operations to validate part releases and troubleshoot complex issues.
  • Contribute to the development of knowledge databases and documentation to improve support processes.
  • Work in a fast-paced environment, multitasking and prioritizing tasks to meet customer needs.
Requirements
  • At least 1 year of experience in customer service and technical support.
  • Background in Electrical Engineering is a must.
  • Basic understanding of IP network technology and solar electric products.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a multicultural environment and communicate effectively with customers and colleagues.
About SolarEdge

SolarEdge is a global company with a diverse workforce and a commitment to innovation and excellence. We're dedicated to creating a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and communities.


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