Technical Service Specialist
Há 6 dias
Power the Future with Us
SolarEdge, a global leader in high-performance smart energy technology, is seeking a talented individual to join our team as a Technical Service Specialist. With over 5000 employees and offices in 34 countries, we are committed to creating a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and communities.
As a Technical Service Specialist, you will be responsible for providing exceptional support to our customers and contractors, troubleshooting and diagnosing grid tie solar inverter issues, and working closely with our operations team to resolve problems efficiently.
Key Responsibilities:
- Answer customer inquiries and provide technical support via various channels.
- Troubleshoot and diagnose grid tie solar inverter issues using product schematics, knowledgebase, and other sources of information.
- Collaborate with operations to validate authorization for parts release and resolve customer issues.
- Document all activity in ticketing systems and other database software platforms.
- Provide updates to knowledge database used by other technical support representatives.
- Create layouts on monitoring sites as requested by customers.
Requirements:
- At least 1 year of experience in professional customer service and technical helpline or remote support.
- Background in Electrical Engineering is a must.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. We are committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
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