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Technical Customer Support Specialist
2 meses atrás
About Zebra Technologies
Zebra Technologies is a leading provider of innovative solutions that help organizations improve their operations and customer experiences. Our team of experts is dedicated to delivering exceptional service and support to our customers.
Job Summary
We are seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for resolving customer issues via various communication channels, including email, chat, and phone. You will work closely with our customers to understand their technical needs and provide solutions that meet their expectations.
Key Responsibilities
- Resolve customer issues via email, chat, and phone using technical product knowledge and interpersonal skills.
- Troubleshoot problems with applications, products, and vendors.
- Document customer interactions and escalate complex issues as directed.
- Develop an understanding of multiple applications and platforms.
- Communicate technical solutions to customers using effective communication, listening, and comprehension skills.
- Diffuse upset customers and provide excellent customer service.
- Fully document customer interactions in real-time.
- Solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identify and escalate complex problems under direct supervision.
- Collaborate with fellow technicians and supervisor to solve problems.
- Familiarize yourself with new technologies, products, and platforms.
Requirements
- Bachelor's degree or Associate Degree (Technical Degree).
- Technical Certifications preferred.
- 1-3 years demonstrated working experience required.
- Basic computer literacy with a working knowledge of the Microsoft Office Package.
- Fluent level of English (written and verbal) as well as local language as applicable.
Preferred Qualifications
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service and communication skills.
What We Offer
Zebra Technologies offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
