Technical Support Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our Motorola Solutions team. As a key member of our Network Operations Center (NOC), you will be responsible for providing technical support and maintenance for our customers' networks.
Key Responsibilities
- Provide technical support and maintenance for customer networks
- Act as a technical escalation point for NOC staff or Field Engineers
- Provide technical user support and customer service
- Be available for occasional after-hours call-outs to assist in resolving urgent system problems
Requirements
- 5+ years of customer or technical support experience
- Experience with IT network design, planning, and analysis or microwave distribution systems
- Experience with administration, configuration, fault finding, and maintenance of networks, LAN, WAN, routers, switches, servers, workstations, and applications
- Advanced English level, writing, and speaking
Preferred Qualifications
- Experience with digital voice radio systems
- Experience in a communications operations or network operations environment
- Cisco and Juniper experience
- Network security skills including intrusion detection devices, firewalls, and anti-virus
About Motorola Solutions
Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
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