Cloud Contact Center Solution Architect
1 semana atrás
Cloud Contact Center Professional
\Miratech is a global IT services and consulting company that drives digital transformation for leading enterprises.
\We are seeking an experienced Cloud Contact Center Professional to lead the design, implementation, and support of cloud contact center solutions for clients.
\The ideal candidate combines deep platform expertise with strong communication and problem-solving skills.
\Key Responsibilities:
\- Design and Configuration: Design, configure, and deploy cloud-based contact center solutions tailored to client needs.\
- Technical Expertise: Develop and maintain Architect flows, IVRs, call routing, and system integrations using Genesys Cloud.\
- Discovery Sessions: Conduct discovery sessions to translate business needs into technical designs.\
- Migration Support: Oversee migrations from legacy platforms to Genesys Cloud.\
- Troubleshooting: Troubleshoot complex technical issues and optimize system performance.\
- Documentation: Deliver technical documentation and knowledge transfer sessions.\
- Project Management: Collaborate with stakeholders and lead project status communications.
Required Skills and Qualifications
\- Genesys Experience: 5+ years of experience with Genesys Cloud, including WEM/WFM and digital channels.\
- Technical Skills: Skilled in building and supporting applications that leverage APIs, with hands-on experience with Amazon Web Services (AWS).\
- Strong Communication: Excellent stakeholder communication abilities, with fluency in English (written and spoken).\
- Education: Bachelor's degree in Computer Engineering, Telecom, or related field.
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