Customer Success Consultant
3 semanas atrás
About Qriarlabs
We are a dynamic company that champions individual achievement and productivity. Our culture is built on merit and hard work, where employees are encouraged to excel based on their capabilities and dedication. We prioritize professionalism, ethical practices, and a commitment to excellence, providing a supportive atmosphere that encourages personal growth and innovation.
Job Overview
We are seeking a skilled Customer Success Consultant to manage support tickets, pre-sales and post-sales activities, tech demos, technical writing, and create tech posts. The ideal candidate will have a strong understanding of cloud services and deployment, containerization technologies, and excellent problem-solving skills.
Key Responsibilities
- Manage and resolve customer support tickets efficiently.
- Conduct pre-sales and post-sales consultations to ensure customer satisfaction.
- Perform technical product demonstrations.
- Collaborate and maintain technical documentation and write insightful tech posts.
- Collaborate with the sales and development teams to address customer needs.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Identify bottlenecks and bugs.
- Help maintain code quality, organization, and automation.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- Experience with cloud services and deployment (e.g., AWS, Azure, Google Cloud).
- Familiarity with containerization technologies like Docker.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
Preferred Qualifications
- Strong understanding of SCIM protocol and identity management systems.
- Knowledge about API Managers.
- Knowledge about IAM, IDPs such as Okta, Auth0, Keycloak, WSO2 IS, etc.
Benefits
- Competitive salary.
- Flexible working hours and remote work options.
- Health insurance for Employees.
- Life Insurance for Employees.
- English Classes.
- Eligible for Online training platforms, such as Alura.
- Mental Health Support – Provided by a Specialized Company.
- Collaborative, International, and innovative work environment.
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