
Director of Operational Excellence
2 semanas atrás
This is a challenging role that requires strong leadership skills and extensive experience in managing large operational teams. The successful candidate will be responsible for designing and implementing efficient operational processes, monitoring key performance indicators (KPIs), and enhancing team motivation frameworks.
Main Responsibilities:- Manage operational teams with 50+ people, ensuring seamless day-to-day operations.
- Design and implement operational processes to guarantee stable performance in the region.
- Establish, monitor, and improve KPIs and motivational frameworks for Team Leaders and their teams.
- Oversee daily operations and ensure quality through performance analytics and other tools.
- Coordinate team budgets and promote cost efficiency.
- Substantial management experience of operational teams with 50+ people.
- Proven expertise in Sales, Contact Center, and Customer Support fields.
- Excellent English and Portuguese proficiency.
- HR interview.
- Case study discussion with LX Lead.
- Test assignment.
- Test assignment presentation to LX Lead.
- Recommendations gathering.
- Job offer.
Kodland offers a unique opportunity to work in a global, international team that values innovation and recognizes individual contributions. Our competitive compensation package reflects expertise and rewards contributions. Enjoy flexible work schedules, professional development opportunities, and remote or on-site work options in our Belgrade office.
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