Enterprise Delivery Manager

Há 4 dias

São Paulo, São Paulo, Brasil beBeeProfessional Tempo inteiro R$70.000 - R$85.000
Job Opportunity

We are seeking an experienced professional to lead our Engagement Managers team in Brazil and the broader LATAM region.

The ideal candidate will have a strong background in managing customer escalations, risk, and executive stakeholder relationships. They will be responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes.

Key Responsibilities:
  • Lead, coach, and develop a team of Engagement Managers in Brazil and LATAM; foster accountability, collaboration, and continuous learning; provide mentoring, performance feedback, and career development support; ensure EMs are trained in enterprise delivery methodologies (e.g., PMP, Agile, ITIL, hybrid frameworks).
  • Own and manage project portfolio performance for Brazil and LATAM, including forecasting, quarterly target tracking, and reporting to leadership; ensure successful delivery and health of regional engagements with a focus on enterprise customers; drive operational excellence through governance, methodology adoption, and delivery consistency.
  • Serve as the primary escalation point for EM-led projects in Brazil and LATAM; partner with cross-functional teams to resolve issues quickly while ensuring an exceptional customer experience; build trusted relationships with executive stakeholders across key enterprise accounts; provide oversight for complex or high-risk projects.
  • Collaborate with Solution Architects to scope and structure engagements; partner with Sales to align expectations, drive successful implementations, and identify growth opportunities; ensure seamless collaboration between regional EMs and global Professional Services.
  • Contribute to and co-lead global EM programs that improve service delivery processes, tools, and efficiency; represent Brazil and LATAM in global strategy discussions; promote adoption of enterprise program management practices across the EM team.
Requirements:
  • Portuguese and English required; Spanish also preferred.
  • Proven experience managing and leading Engagement Managers or project delivery teams in Brazil or LATAM.
  • Track record of achieving and exceeding project delivery and revenue-related goals.
  • Strong background in managing customer escalations, risk, and executive stakeholder relationships.
  • Experience implementing and overseeing enterprise methodologies (PMP, ITIL, Agile, hybrid delivery models).
  • Excellent Portuguese and English communication skills; Spanish a plus.
  • Ability to balance customer outcomes, team capacity, and financial goals in a dynamic environment.
  • SaaS, software, or technology delivery experience strongly preferred.
Work Environment:

Zendesk supports a flexible work model and offers remote work options. The company values work-life balance and provides benefits, parental leave, and a culture focused on diversity, equity, and inclusion.

Equal Opportunity:

Zendesk is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, disability, veteran status, or any other characteristic protected by law.

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