Operations Director

2 semanas atrás

Brasil beBeeLeadership Tempo inteiro R$100.000 - R$150.000

Job Overview:

You will be leading operational teams, driving process improvement initiatives, and ensuring quality and efficiency in our daily operations.

Key Responsibilities:

  • Lead operational teams, including customer support and teaching teams
  • Design and implement efficient operational processes and structures
  • Establish and monitor key performance indicators (KPIs) for team leaders and their teams
  • Ensure cost-effective management of team resources
  • Oversee day-to-day operations and ensure quality through performance analytics and quality assurance frameworks

Requirements:

  • Proven leadership experience with a team of over 50 people, including team leaders and heads
  • Experience in sales, contact center, and customer support environments
  • Proficiency in English and Portuguese languages

Interview Process:

  • HR interview
  • Case interview with lead
  • Test task
  • Test task presentation to lead
  • Gathering recommendations
  • Offer

Why Work with Us:

  • Collaborate with a diverse, international team
  • Competitive compensation package
  • Flexible work schedule
  • Professional development opportunities
  • Location options: office or remote work

Skills and Qualifications:

  • Strong leadership and management abilities
  • Excellent communication and problem-solving skills
  • Ability to design and implement efficient processes
  • Experience with performance analytics and quality assurance frameworks

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