Data Application Support Specialist

2 semanas atrás


Curitiba, Paraná, Brasil beBeeSoftware Tempo inteiro R$106.615 - R$167.818
Job Title: Software Support Engineer

This is a key position in our organization, responsible for providing technical assistance to customers using our software products.

The ideal candidate will have a strong background in computer science and relevant experience in software support. They should possess excellent problem-solving skills, be able to communicate effectively with customers, and work well under pressure.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Analyze customer issues and develop solutions to resolve problems efficiently.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge articles to assist customers in resolving common issues.
  • Participate in on-call rotation to provide 24/7 support to customers.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Strong knowledge of relational database theory and data analysis.
  • Experience with SQL scripting, Linux shell scripting, and Java programming.
  • Familiarity with cloud infrastructure, such as AWS.
  • Excellent communication and problem-solving skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Other Requirements:

  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Flexibility to work non-traditional hours, including weekends and holidays.


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