Senior Technical Problem Solver

Há 2 dias

Palhoça, Santa Catarina, Brasil beBeeTechnical Tempo inteiro R$76.000 - R$107.000
Job Description

Key Responsibilities:

  • Analyze and resolve complex technical issues by collaborating with stakeholders, vendors, and cross-functional teams to identify technological solutions.
  • Support senior management in making informed decisions regarding problems, incidents, and requests.
  • Effectively manage support ticket systems.
  • Provide regular reports on all performed activities.

Additional Key Responsibilities:

  • Collaborate with various vendors and departments to assess problems and synchronize the functional impacts of the situation on organizational operations.
  • Communicate incidents or requests to colleagues and other teams.
  • Escalate tickets to superiors for further guidance if a request or incident is difficult to assess or solve.
  • Maintain and update technical manuals, support scripts, and procedures.
  • Manage support ticket systems efficiently.
  • Regularly report on all performed activities.

Requirements:

  • Experience in Technical or User Support.
  • Technical background in IT or information systems.
  • Knowledge of agile and IT service operations methodologies (ITIL certification is a plus).
  • Understanding of key business concepts and processes like customer experience, customer relationship management, sales, accounting, taxes, logistics, etc.
  • Experience supporting eCommerce solutions.
  • Experience with NewRelic.
  • Familiarity with ALM (Application Lifecycle Management) concepts.
  • APIs and microservice architectures.
  • Relational databases (SQL, stored procedures, data modeling).
  • Software coding and scripting.
  • Experience with Structured Query Language (SQL), KPIs, and dashboards.
  • Excellent verbal and written communication skills.
  • Ability to translate complex ideas for non-tech stakeholders.
  • Fluency in English.
  • Experienced working collaboratively in an international work environment.
  • Leadership skills.
  • Ability to learn and understand IT management software.
  • Flexible, detail-oriented, and willing to go the extra mile.
  • Ability to multitask.
  • Patientness, understanding, and empathy.
  • Critical thinking, diagnostics, and problem-solving skills.
  • Desire to exceed expectations.

Preferred Skills:

  • Knowledge of popular programming languages like Java, JavaScript,.NET, and HTML is a plus.
  • Experience with Adobe Magento is a plus.

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