Workstation Technical Support Specialist
Há 2 dias
As a Work Station Support Associate, you will be responsible for providing exceptional customer service and technical support to end-users. You will provide 2nd level support for escalated workstation and mobile related issues and requests, perform daily sweeps to ensure all conferencing equipment is functioning properly, and maintain incident records and resolution detail utilizing ITSM Ticketing tool.
">Required Skills and Qualifications- Strong experience in providing exceptional customer service
- Minimum of 6 months of relevant work experience or a Bachelor's Degree
- Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android
- Intermediate level Networking connectivity knowledge and troubleshooting
- Intermediate level experience in Installation, configuration, and support of local and LAN printers
The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to effectively manage difficult situations.
BenefitsThis position offers a competitive salary and benefits package, as well as opportunities for growth and professional development.
OthersThis role requires the incumbent to be available during core business hours and to possess excellent problem-solving skills, attention to detail, and the ability to work independently with minimal supervision.
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