Lead Customer Experience Specialist

Há 3 dias

Buenos Aires Espírito Santo Brazil beBeeCustomerService Tempo inteiro R$45.000 - R$55.000
Job Description

The Lead Customer Service Agent II plays a pivotal role in delivering exceptional customer experiences. This advanced position serves as the primary point of contact for complex customer service situations, ensuring timely and professional communication.

Key Responsibilities:
  • Respond to approximately 80–100 email inquiries daily from internal and external customers.
  • Investigate and resolve inquiries with clear, professional communication.
  • Accurately place 40–70 orders per day from various customers across multiple platforms.
  • Escalate issues to ensure timely resolution and maintain high levels of customer satisfaction.
Required Skills and Qualifications

To excel in this role, candidates must possess:

  • A minimum of 2 years prior customer service experience (Ecolab experience preferred).
  • Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management, and/or leadership.
  • Proficiency in CRM/ECC/SAP (Order Management).
Benefits

This role offers:

  • Opportunities for career growth and development within a dynamic organization.
  • Flexible work arrangements, including remote and/or hybrid work environments.
  • Competitive compensation and benefits packages.
Our Commitment to Inclusion and Belonging

Ecolab is dedicated to fostering a culture of inclusion and belonging. We are committed to recruiting, hiring, promoting, and providing opportunities for advancement based on individual qualifications and job performance.

Seniority level: Entry-level Employment type: Full-time Job function: Other

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