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Customer Experience Champion
2 semanas atrás
As a Loyalty & Engagement Specialist, you will play a pivotal role in building lasting connections with customers by enhancing their experience and driving loyalty at every touchpoint. You'll be responsible for developing and implementing loyalty program strategies, defining program goals, designing mechanics, and building communication plans to boost member participation and engagement.
Key Responsibilities:
- Develop and implement loyalty program strategies that drive customer retention and acquisition.
- Manage day-to-day program operations, overseeing member onboarding, points accrual and redemption, and ensuring a seamless customer support experience.
- Analyze customer data and trends to gain insights into customer behavior and preferences, tailoring loyalty offerings and messaging accordingly.
- Create engaging content across various channels - email, social media, and more - to promote benefits, offers, and events.
- Collaborate closely with cross-functional teams to align loyalty initiatives with broader business objectives.
- Track and report on key performance indicators (KPIs), monitoring program enrollment, engagement, redemption rates, and customer satisfaction metrics.
- Identify opportunities to elevate the customer experience, proactively addressing pain points, optimizing processes, and implementing new features to drive loyalty.
Required Skills and Qualifications:
- Excellent communication and interpersonal skills to connect with customers and collaborate effectively across teams.
- Strong analytical and problem-solving mindset to turn insights into actionable strategies.
- Solid project management abilities to deliver initiatives from planning through execution.
- A genuine, customer-first attitude in everything you do.
- Proficiency in tools like CRM systems, marketing automation platforms, and data analytics software.
Benefits:
- The opportunity to work with a dynamic team passionate about creating outstanding customer experiences.
- The freedom to grow and develop your skills in a fast-paced, innovative environment.
- The trust to lead and take ownership of projects, with the support to bring bold ideas to life.
Why Join Us?
We're a global team united by creativity, technology, and a commitment to excellence. Here, you'll find the perfect blend of challenge and support, with endless opportunities to learn, grow, and thrive.
