Excellent Customer Experience Specialist

Há 7 dias

Buenos Aires, Brasil beBeeCustomer Tempo inteiro US$45.000 - US$60.000
Job Overview

Patrianna revolutionizes the social casino gaming industry with innovative products.

We prioritize quality and customer satisfaction, driven by a global team of professionals.

A dynamic team environment offers an opportunity for professional advancement, where you can grow your skills internationally.

The Customer Service Representative delivers exceptional customer experiences.

  • Main Responsibilities
  • Customer Engagement & Support
    • Handle inquiries and complaints from customers via email, live chat, and social media.
    • Provide accurate information about products, services, purchases, redemptions, loyalty rewards, and technical issues.
    • Deliver personalized assistance based on customer preferences and tailor the support experience accordingly.
  • Issue Resolution
    • Resolve customer issues promptly and professionally to ensure a positive player experience.
    • Escalate issues to Senior Representatives on shift, following guidance on resolution.
    • Provide consistent follow-ups and updates to customers on escalated issues until full resolution.
  • Collaboration & Communication
    • Collaborate cross-functionally with other departments to resolve escalations and improve service delivery.
    • Communicate customer needs, concerns, and suggestions to Senior Representatives for oversight and input.
  • Performance & Continuous Improvement
    • Meet or exceed individual and team KPIs, SLAs, and performance targets.
    • Participate in ongoing training, development, and knowledge-sharing sessions to enhance skills and knowledge.
    • Stay informed on industry trends, tools, new technologies, and best practices in customer support and high-value customer management.
    • Provide insights and recommendations to the CS Senior Representative / CS Manager for improving support processes, tools, and workflows related to customer support.

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