Exceptional Customer Experience Expert

Há 2 dias

Buenos Aires, Brasil beBeeSpecialist Tempo inteiro US$1.800 - US$2.200
Technical Support Specialist Job Description

We're looking for a skilled Technical Support Specialist to join our team. As the first point of contact for customers and internal users, you will be responsible for building strong relationships and delivering an exceptional user experience.

Your role will involve monitoring phone and ticketing systems, troubleshooting technical issues in the application hosting environment, and coordinating with internal teams to support end-user success.

Key Responsibilities:
  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
  • Provide technical phone support for users of our product and accurately log all interactions in the ticketing system
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
  • Monitor ticket queues to ensure service level agreements are met and escalate when necessary
  • Maintain clear and consistent documentation of incidents and resolution notes using our ticketing system
  • Deliver remote desktop support to both clients and internal users
  • Proactively identify emerging issues and act quickly to mitigate impact
  • Notify management of trending technical problems and contribute ideas for process improvements
  • Build effective cross-functional relationships to support escalation paths and end-user success
Required Skills and Qualifications

To be successful in this role, you will need:

  • 2+ years of experience providing application and desktop support in a fast-paced environment
  • C1 level English or equivalent proficiency
  • Advanced troubleshooting skills for Windows 10/11, Mac OS, and Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
  • Proficiency with Microsoft native tools and utilities for resolving system issues
  • Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365
  • Experience with ticketing platforms such as Zendesk
  • Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning
  • Customer-first mindset with excellent multitasking and communication skills
  • Willingness to learn new tools and technologies in a fast-evolving environment
  • Cloud computing knowledge and general system administration experience
  • Strong interpersonal skills with the ability to collaborate within a team and across departments
  • Adaptability to shifting priorities and changing customer needs
Benefits

As a Technical Support Specialist, you can expect:

  • A competitive salary range
  • A dynamic and collaborative work environment
  • Ongoing training and development opportunities
  • The chance to work with a talented team on challenging projects

Join us and take your career to the next level

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