Customer Experience Professional
Há 3 dias
We are seeking a highly skilled Customer Journey Expert to join our team. In this role, you will be responsible for delivering an exceptional customer experience and enhancing client satisfaction across all touchpoints.
As a Customer Journey Expert, you will identify opportunities to improve processes, support customers before, during and after their experience with us, and ensure that every interaction reflects our high-quality standards.
Key Responsibilities- Collect payments from customers and ensure accuracy and timeliness. Assist customers with various payment methods and address any payment-related concerns or issues.
- Communicate with customers to provide detailed information about the next steps after purchasing a course. Guide customers through required documentation such as visa applications, medical forms and insurance requirements.
- Collaborate with customers to gather required visa documents and information. Assist customers in completing visa applications accurately and efficiently.
- Coordinate with customers to confirm travel arrangements, including flights, accommodation and airport transfers. Ensure all necessary travel documents are provided to customers in a timely manner.
- Act as a point of contact for customers during emergency situations or unexpected situations. Collaborate with relevant parties to ensure the safety and well-being of our students abroad.
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