Customer Experience Advocate

Há 4 dias

Buenos Aires, Brasil beBeeCustomer Tempo inteiro US$100.000 - US$150.000
Job Title

A dynamic and fast-paced start-up role as a member of the Customer Experience team is available.

You will enable customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.

This team interfaces with customers throughout their lifecycle, helping them realize the value of their Kong investment.

You will work alongside sales teams and have the opportunity to build a large portfolio of customers.

This is an incredibly exciting and challenging role at the forefront of technology, requiring strong organizational and communication skills.

About This Role
  • Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes.
  • Define what 'good' looks like in terms of adoption plans, post-sales engagement, and recommended solutions.
  • Work with Sales and Product teams to ensure customers get the most out of the solution.
  • Help innovate tooling and processes to make you and your team more efficient.
  • Work on innovative and cutting-edge customer projects.
  • Learn our products and technologies, applying that knowledge to real-world usage.
  • Collaborate with peers, business partners, and groups, representing yourself, your team, and all of Kong.
What We Are Looking For
  • A builder's mentality, seeking solutions to complex problems that benefit customers and Kong.
  • Manage a portfolio of commercial customers, looking for patterns addressed through automated approaches.
  • Passion and determination about our technology and customers.
  • A self-starter with strong organizational skills to drive effective customer outcomes.
  • A good understanding of complex technology environments.
  • Great self-awareness and strong communication skills (Portuguese and English required, Spanish preferred).
  • Ideal experience in similar roles within SaaS, Open Source, and/or Infrastructure software companies.
  • A solid understanding of Cloud Native and its underlying technologies, including Containerization, Kubernetes, Microservices, and APIM.
  • Understanding of the value of DevOps, CI/CD, and Cloud Computing IaaS.

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