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Expert Customer Advocate

2 semanas atrás

Buenos Aires Espírito Santo Brazil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$120.000

Customer Success Professional

At Canonical, we are seeking a skilled Customer Success Manager to join our team. In this role, you will be responsible for developing trust with customers, understanding their objectives, and aligning expectations to enhance loyalty and satisfaction.

The Customer Success department is strategic in nature, aiming to reduce risk and churn, facilitate product adoption, and support account expansion. As a Customer Success Manager, you will play a key role in identifying additional service opportunities and helping craft collaboration roadmaps.

Key Responsibilities:
  • Onboard new customers, introducing them to our portfolio of products and services.
  • Coordinate complex projects with developers, IT managers, and decision-makers across industries.
  • Collaborate with Sales, Engineering, and Support to develop engagement plans.
  • Manage customer portfolios, identify growth opportunities, and mitigate renewal risks.
  • Lead weekly customer and business reviews, prioritize blockers, and coordinate with internal teams.
  • Advocate for customers internally, influencing product roadmaps, documentation, and processes.
  • Support customers through reactive ticketing and create targeted campaigns.
Requirements:
  • A minimum of 5 years of experience in an IT-related field.
  • Familiarity with Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
  • Strong presentation skills, process improvement experience, and team collaboration are essential.
  • Knowledge of agile methodologies and proficiency in English, with additional languages like Spanish and Portuguese, are highly valued.
What We Offer:

We offer competitive global compensation, annual reviews, bonuses, and benefits including learning budgets, wellness programs, travel opportunities, and flexible work arrangements. The role is remote, with periodic in-person team sprints.

About Us:

We are committed to providing fair opportunities regardless of background or identity.