Senior Customer Advocate

2 semanas atrás

Buenos Aires Espírito Santo Brazil beBeeCustomerService Tempo inteiro R$900.000 - R$1.200.000
Customer Service Excellence

As a key member of our team, you will play a pivotal role in delivering exceptional customer service and driving business growth. This is an exciting opportunity to join a dynamic organization and contribute to the success of our customers.

","
  • ","
  • Deliver first-class customer support via phone, email, and other channels, providing prompt and professional responses to customer inquiries and concerns.","
  • Investigate and resolve complex customer issues through thorough research and effective communication, ensuring high levels of customer satisfaction and loyalty.","
  • Collaborate with internal stakeholders to identify and implement process improvements, enhancing overall efficiency and productivity.","
  • Develop and maintain strong relationships with customers, understanding their unique needs and preferences to provide tailored solutions.","
  • Prioritize tasks and manage time effectively to meet service level goals and deadlines, ensuring seamless execution of daily responsibilities.","
  • Participate in ongoing training and development programs to enhance technical skills and stay up-to-date on industry trends and best practices.","
","Requirements","
  • ","
  • High school diploma or equivalent required; bachelor's degree preferred.","
  • At least 2 years of prior customer service experience, preferably in a leadership role.","
  • Excellent communication, problem-solving, and analytical skills, with the ability to work independently and as part of a team.","
  • Proficiency in CRM software and other relevant tools and technologies.","
","Preferred Qualifications","
  • ","
  • Leadership experience in a customer-facing role.","
  • Experience with data analysis and performance metrics.","
  • Strong relationship-building skills, with the ability to negotiate and resolve conflicts.","
"],

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