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Digital Customer Care Specialist
2 semanas atrás
This role offers a dynamic environment where you will oversee the onboarding and training process for new clients, maintaining and enhancing relationships with clients to ensure their satisfaction. Key responsibilities include collecting and analyzing customer feedback for service improvement, relaying customer insights to the product team for future enhancements, and serving as the main point of contact for resolving significant customer issues.
- Key Skills:
- Oversee the onboarding and training process for new clients
- Maintain and enhance relationships with clients, ensuring their satisfaction
- Collect and analyze customer feedback for service improvement
- Relay customer insights to the product team for future enhancements
- Serve as the main point of contact for resolving significant customer issues
A key responsibility in this role is building strong relationships to convert customers into company advocates. This includes hosting periodic industry-specific mastermind calls for clients and answering virtual receptionist calls in emergencies if someone is sick or unavailable.
The ideal candidate for this position will possess excellent communication and strategic thinking skills, as well as the ability to collaborate with multiple departments to enhance teamwork. A competitive compensation package and supportive culture are also essential components of this role.
Benefits:
- Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment
- Holds a strategic position influencing customer experience and product feedback
- Involves collaboration with multiple departments to enhance teamwork
- Develop broad skill set, including communication, strategic thinking, and analytics
- Competitive compensation and supportive culture
- Freedom to work from anywhere
Job Requirements:
- Part-time: 4-hour daily commitment
- Full-time: 8-hour daily commitment
