Technical Support Specialist
Há 7 dias
We are seeking an expert professional to provide top-notch customer support and deliver timely guidance to our clients. This role is ideal for individuals who can effectively advocate for their needs and preferences, ensuring that their feedback shapes our product and services.
Responsibilities- Provide expert-level customer support and develop efficient solutions for any issue;
- Educate new customers about our products and services through various channels;
- Analyze support cases and escalate them to the relevant teams when necessary;
- Minimum 2 years of experience in B2B client-facing roles;
- Proficiency in written and spoken English (C1);
- Familiarity with Intercom and Zendesk platforms;
- Strong analytical thinking and root cause analysis skills;
- Tech-savvy approach with excellent problem-solving skills;
- Professional and empathetic communication style;
- Fully remote work arrangement with EST working hours;
- Competitive compensation package;
- A dynamic management team interested in long-term collaboration and ownership-based culture;
- Opportunity to work with international companies across various industries;
- Flexible paid time-off policy;
- Seniority level: Mid-Senior level;
- Employment type: Full-time;
- Job function: Other;
- Industries: IT Services and IT Consulting;
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