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The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating our vast offering.
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers.
- Onboard new customers and introduce them to our products and support processes.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification.
- Collect feedback from customers and format them for review by the product team.
We are looking for an empathetic individual with a natural drive to help others, passion for technology, infrastructure, and Ubuntu, excellent presentation skills, strong organisational skills, ability to structure and constantly update documentation, and a team player capable of interacting with all departments internally.
