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Network Operations Center Assistant

2 meses atrás

Curitiba, Paraná, Brasil Directa24 Tempo inteiro

**About Directa24**

Directa24 is a leading payment service provider focused on emerging markets. Our mission is to provide secure and reliable payment solutions to our merchants 24/7/365.

**Job Summary**

We are seeking a highly skilled Network Operations Center Assistant to join our team. As a key member of our NOC team, you will be responsible for ensuring the highest availability of our payment platform.

**Key Responsibilities**

• Perform initial troubleshooting and resolve technical issues in a timely manner

• Clear warnings, errors, and misconfigurations to ensure system stability

• Proactively monitor and identify problems in internal systems to prevent downtime

• Perform preventative maintenance using established best practice checklists

• Download bank statements in case of problems with automated platforms

• Monitor system operation in terms of postings

**Requirements**

• Data Analytics (Databases, SQL) skills

• Experience in technology and ability to understand urgency and make decisions

• Attention to detail and excellent analytical and technical skills

• Proficiency in Spanish and English

• Availability to work from 2pm to 23hs ART, with rotating shifts

• 100% remote work arrangement

**What We Offer**

• A global environment with teammates from around the world

• Opportunities for growth and development in a fast-paced company

• Flexible work arrangements and 100% remote work option

**Our Values**

• Be Direct: We are transparent and genuine in all interactions

• Be Owner: We take ownership of our work and results

• Be Curious: We continuously seek to improve and innovate

• Be Hero Leader: We lead by example and inspire others to do the same

• Take Risks: We take calculated risks to drive growth and innovation