Support Specialist

Há 7 horas

São José dos Pinhais, Paraná, Brasil beBeeSupport Tempo inteiro R$4.334 - R$6.848
Customer Support Role Overview

We are seeking a skilled customer support specialist to join our organization.

This role involves providing timely, friendly, and effective assistance to customers via email and live chat. The ideal candidate will be responsible for gathering feedback from users and collaborating with product and engineering teams to improve the platform.

Responsibilities:
  • Offer fast, knowledgeable, and professional support to customers through various communication channels
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance the customer experience
  • Contribute to the development of support articles, FAQs, and other resources to empower customers with self-service options
  • Identify opportunities to optimize support workflows and ensure exceptional customer satisfaction
Requirements:
  • A minimum of 6 months of experience in customer-facing roles, preferably within software as a service (SaaS) environments
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
  • Excellent written and verbal communication skills, with a professional tone and style
  • Ability to work independently in a remote setting while maintaining high levels of responsiveness and engagement
  • Familiarity with customer support tools, such as Intercom or Zendesk
  • A proactive mindset, with a focus on anticipating and resolving issues before they escalate
  • Experience with spreadsheet software, such as Excel or Google Sheets, is a plus
Benefits and Opportunities:
  • Flexible remote work arrangements
  • All-expenses-paid team-building retreats, including international events like our recent Lisbon trip
  • The opportunity to collaborate with a global team of passionate professionals and make a meaningful impact on small businesses

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