Support Advocate

1 dia atrás


São José dos Pinhais, Paraná, Brasil beBeeSupport Tempo inteiro R$4.334 - R$6.848
Customer Support Role

We are seeking a Customer Support Specialist to provide timely, friendly, and effective assistance to our users.

This role involves working closely with our Product and Engineering teams to advocate for users, improve the customer experience, and contribute to the ongoing evolution of our platform.

Key Responsibilities:
  • Provide fast, friendly, and knowledgeable support via email and live chat
  • Gather feedback from users and collaborate with Product and Engineering teams to enhance the platform
  • Contribute to support articles, FAQs, and other resources to empower customers with self-service options
  • Identify areas to optimize our support workflows and ensure an outstanding customer experience
Required Skills and Qualifications:
  • 6+ months of experience in customer support, customer success, or a similar role, ideally within SaaS
  • Strong problem-solving skills and the ability to troubleshoot technical issues
  • Excellent written and verbal English communication skills, with a friendly and professional tone
  • Ability to work independently in a remote setting while staying highly responsive and engaged
  • Familiarity with support tools like Intercom, Zendesk, or similar platforms
  • A proactive mindset—you anticipate issues before they arise and take initiative to solve them
  • Experience with Excel/Google Sheets is a plus
Benefits and Opportunities:
  • Remote work setup
  • All-expenses-paid team retreats—a great opportunity to connect with your colleagues
  • The chance to work with a passionate, global team and make a real impact on small businesses


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