IT Infrastructure Support Specialist
Há 5 dias
About Latitude.sh Our Global Computing Platform: We launched our global computing platform in 2019, enabling businesses to deploy single-tenant Bare Metal instances worldwide. Our team is passionate about hardware, software, and network infrastructure, and we're building the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure.
We are a group of like-minded individuals who share this passion, and we welcome talented people to join our growing team and help shape the future of the Internet.
Job Summary: The Operations team at Latitude.sh handles the daily operations. While new servers and IT infrastructure are provided, our mission is to ensure prompt attendance and deliver high-quality services to clients. As an Operations Analyst, you'll interact with clients via email and phone calls, providing support and maintaining relationships.
Key Responsibilities:
- Provide technical assistance for infrastructure services, including servers, storage hardware, operating systems, and software platforms;
- Rack and stack equipment, set up and maintain cabinets, and maintain relationships with remote data centers;
- Install operating systems (Linux and Windows) and troubleshoot issues related to disk management and RAID technologies;
- Configure and maintain IPMI.
Requirements and Qualifications:
- Advanced English communication skills (B2 level or above);
- Experience in monitoring software and ticketing systems to provide customer support;
- Knowledge of server hardware and components;
- Intermediate understanding of Linux and Windows;
- Previous experience working in a data center environment;
- Interest in developing a career in Infrastructure and Systems;
- Bachelor's degree in Technology-related fields.
What We Offer:
- Competitive compensation package;
- Annual bonus based on company and team performance;
- Meal voucher (Flash): R$805.22/monthly;
- Gympass;
- Work Anniversary bonus;
- Transportation or fuel voucher (without discounts);
- Health Plan (Amil);
- Dental Plan (Amil);
- Subsidies for education, certification, and English courses;
- Hybrid work arrangement: 1 day home office / 4 days at Vila Mariana - São Paulo - SP;
- Partnership with SESC extended to dependents.
Why Latitude.sh?
We are a lean, agile team of passionate professionals who believe in innovation and creative problem-solving. As part of our team, you'll be an essential contributor, making a real impact from day one. Our values guide us in all our work and partnerships. We welcome applicants from diverse backgrounds, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability.
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