IT Support Specialist
Há 1 mês
Company Overview
Cognizant is a leading IT services provider, dedicated to delivering innovative solutions to clients worldwide.
Salary
The estimated salary for this position is around $80,000 per annum, commensurate with experience and location.
Job Description
As an IT Support Analyst at Cognizant, you will be part of a team that provides technical support to clients, ensuring seamless service delivery and continuous improvement.
Key Responsibilities:
- Incident Management: Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues within agreed Service Level Agreements (SLAs).
- Problem Analysis: Conduct root cause analysis of incidents to identify areas for process improvements.
- Service Monitoring: Proactively monitor services to detect potential failures and notify stakeholders promptly.
- Continuous Improvement: Develop and implement enhancements to reduce effort and eliminate redundancies.
Required Skills and Qualifications:
- Level 3 Support Experience: Must have hands-on experience in providing advanced technical support.
- Programming Skills: Proficient in programming languages such as Java, Python, or .Net for debugging and maintenance.
- Database Management: Knowledge of SQL and its applications.
- ITIL Methodology: Familiarity with ITIL principles and best practices.
- Language Skills: Advanced English language skills are essential.
Benefits:
- Ongoing Training and Development: Access to training programs and development plans to enhance your skills.
- Competitive Salary and Benefits Package: A comprehensive compensation package, including salary, bonuses, and benefits.
- Career Growth Opportunities: The opportunity to work with leading global companies and grow your career.
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