IT Support Specialist

Há 1 mês


São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

Company Overview

Cognizant is a leading IT services provider, dedicated to delivering innovative solutions to clients worldwide.

Salary

The estimated salary for this position is around $80,000 per annum, commensurate with experience and location.

Job Description

As an IT Support Analyst at Cognizant, you will be part of a team that provides technical support to clients, ensuring seamless service delivery and continuous improvement.

Key Responsibilities:

  • Incident Management: Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues within agreed Service Level Agreements (SLAs).
  • Problem Analysis: Conduct root cause analysis of incidents to identify areas for process improvements.
  • Service Monitoring: Proactively monitor services to detect potential failures and notify stakeholders promptly.
  • Continuous Improvement: Develop and implement enhancements to reduce effort and eliminate redundancies.

Required Skills and Qualifications:

  • Level 3 Support Experience: Must have hands-on experience in providing advanced technical support.
  • Programming Skills: Proficient in programming languages such as Java, Python, or .Net for debugging and maintenance.
  • Database Management: Knowledge of SQL and its applications.
  • ITIL Methodology: Familiarity with ITIL principles and best practices.
  • Language Skills: Advanced English language skills are essential.

Benefits:

  • Ongoing Training and Development: Access to training programs and development plans to enhance your skills.
  • Competitive Salary and Benefits Package: A comprehensive compensation package, including salary, bonuses, and benefits.
  • Career Growth Opportunities: The opportunity to work with leading global companies and grow your career.


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