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Crm Strategy Team Lead

2 meses atrás

Brasília, Distrito Federal, Brasil Massive Rocket | Global Braze & Snowflake Agency Tempo inteiro
About the Role

**Crm Strategy Team Lead**

We are seeking a highly skilled and experienced Crm Strategy Team Lead to join our team at Massive Rocket | Global Braze & Snowflake Agency. As a Crm Strategy Team Lead, you will be responsible for leading and managing a team of Crm strategists, developing and implementing Crm strategies for clients, and delivering against their key performance indicators (KPIs).

Key Responsibilities
  • Develop and orchestrate Crm strategies for clients, focusing on leveraging data to measure and generate return on investment (ROI) and deliver against their KPIs.
  • Demonstrate strong presentation skills and craft compelling, strategic, and visually appealing decks for senior clients using data and insight.
  • Oversee a team of Crm strategists, ensuring adherence to the standards and practices of the Practice and Massive Rocket.
  • Ensure that Crm strategists' work is held accountable according to Massive Rocket standards for quality, speed, and execution.
  • Support and input into the creation of discipline knowledge to be shared through the agency via sharing of key principles, industry updates, case studies, and education sessions.
  • Conduct regular one-on-one meetings with team members for performance feedback, skill development, and growth according to the Capability Matrix.
  • Participate in the recruitment process and candidate selection to ensure the team is staffed with skilled individuals who align with the team's objectives and culture.
Requirements
  • Minimum 10+ years of Crm experience, with 5 years in a Crm Strategy position in an agency, consultancy, or a client-side.
  • Experience presenting complex strategies, translating goals and insights into value propositions, and connecting your strategy to achievable and coherent activation plans.
  • Experience using data to evaluate the effectiveness of customer communications and in using these results to plan future campaigns, regarding audience, next best actions, content, and timing frequencies.
  • In-depth knowledge of Crm and technologies, with expertise in Crm platforms such as Salesforce, Microsoft Dynamics, or.
  • Strong analytical skills and experience in analyzing Crm data to derive insights and inform decision-making.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to diverse audiences.
  • Proven ability to drive results, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
  • Experience in providing Crm consulting or advisory services to clients is a plus.
  • English at C1 level.
About Us

Massive Rocket | Global Braze & Snowflake Agency is a high-growth agency that has made significant strides in connecting digital marketing teams with product and engineering units. We pride ourselves on innovation and the delivery of cutting-edge digital solutions. Every role at Massive Rocket is entrepreneurial, and successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals, and contribute to the success and growth of their team, customers, and partners.

We offer a fast-moving environment, a supportive and positive work culture, international presence, flexible vacation policy, career progression paths, and opportunities for promotion/advancement. If you're ready to launch your career to new heights at a company fueled by passion and innovation, we want to hear from you.