Team Lead
4 semanas atrás
Tiffany & Co. is a symbol of excellence, with a rich heritage of celebrated artists, historic milestones, and magnificent jewelry. As a Team Manager, you will be part of a legacy that creates unique experiences for our clients. Our employees are passionate, kind, and professionally committed, with a deep respect and love for the brand.
We expect our employees to deliver the Tiffany Experience, creating connections, providing personalized experiences, and honoring the Tiffany Legacy. This differentiating factor is never compromised, and we are committed to creating an organization that recognizes and rewards excellence in service of this promise.
The Team Manager will support the Store Manager in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. S/he will assume oversight for the store when the Manager is not present, managing an efficient back of house and ensuring consistency with established operational procedures.
Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly, and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients.
Service: Elevate in-store experience consistently delivering memorable moments. Lead, model, and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times.
Operational Excellence: Ensure exceptional operational support to drive sales and service. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
Talent: Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization. Partner with the Manager to develop and execute a Talent Action Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Qualifications: Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience. Proven track record in sales generation, managing the achievement of sales results. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.
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