Front Desk Associate

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil Hilton Worldwide, Inc. Tempo inteiro
Job Title: Receptionist

Join our team as a Receptionist and be part of the front-line team that delivers exceptional guest experiences at Hilton Barra Rio de Janeiro.

Job Summary:

We are seeking a highly motivated and customer-focused Receptionist to support the Reception Manager in ensuring that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Key Responsibilities:
  • Ensure accurate and efficient processing of Guest check in/out procedures and Guest queries
  • Respond to Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend training courses, as necessary and required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
Requirements:
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
About Hilton:

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.


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