
Transportation Operations Coordinator
1 dia atrás
We are seeking an experienced Logistics Professional to join our team.
- This role will involve handling load scheduling, answering inbound calls, and providing exceptional customer service.
Key Responsibilities:
- Handle a high volume of inbound calls from customers and carriers with a positive attitude.
- Schedule loads with shippers and receivers accurately and efficiently.
- Update shipment statuses in internal systems and escalate issues as needed.
- Communicate effectively with relevant parties to resolve issues quickly.
- Learn and expand knowledge of the transportation industry and company operations.
- Contribute positively to the team with strong work ethic and attitude.
- Adhere to Standard Operating Procedures (SOPs) to meet client needs.
Requirements:
- Proven experience in logistics, particularly in load coverage, account support, and sales support.
- Proficiency in building loads and scheduling with shippers and receivers.
- Adept at using logistics software and systems for load management and scheduling. Knowledgeable with CRM Systems.
- Experience in updating carrier statuses and escalating any schedule exceptions promptly.
- Strong detail orientation and ability to multitask effectively.
- Demonstrated ability to work effectively within a team.
- Fluent in English with strong attention to detail.
Working Conditions:
- After-hours working schedule - Thursday to Monday - CST shift.
- Competitive Salary in USD.
- Remote or office mode of work.
- 10+ business days of paid time off.
- English courses.
- Equipment provided.
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