Senior Risk Management Advisor

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeRisk Tempo inteiro R$80.000 - R$125.000
Account Strategy Specialist

We are seeking a seasoned Account Strategy Specialist to join our team. In this role, you will collaborate with customers and account managers to maximize the value of our leading email-based risk assessment solution. Your expertise in risk mitigation strategies and consultative approach will drive reduced fraud, lower friction, and increased profitability for our clients.

You will work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce. A strong analytical mindset, combined with excellent communication and stakeholder management skills, will be essential in delivering measurable customer value.

Responsibilities:

  • Partner with clients to assess business needs and define project scope, objectives, and deliverables.
  • Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
  • Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
  • Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
  • Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
  • Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
  • Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
  • Gather client feedback to inform product development and enhance the overall customer experience.

Requirements:

  • Bachelor's degree in IT or equivalent experience in payments, fraud, risk management, or e-commerce industry.
  • 5+ years of client-facing experience, with a strong focus on risk mitigation strategies.
  • Proven track record in account management, client delivery, and complex project implementations.
  • Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics.
  • Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences.
  • Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention.
  • Experienced in cross-functional collaboration with product, operations, and sales teams.
  • Highly organized, results-driven, and capable of managing multiple priorities under pressure.
  • Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement.
  • Spanish is mandatory and advanced English is required.

What We Offer:

  • Hybrid work system.
  • Wellbeing programs.
  • Life insurance.
  • Health and dental plans.

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