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Operations Team Lead

3 semanas atrás

São Paulo, São Paulo, Brasil beBeeTeam Tempo inteiro US$80.000 - US$100.000

Job Title: Operations Team Lead

We are seeking a skilled and experienced team lead to oversee the day-to-day operations of our customer service team. The ideal candidate will have a proven track record of managing high-performance teams, building strong relationships with colleagues and clients, and driving business results.

Key Responsibilities:
  • Manage a team of 20-30 customer service agents and team leaders
  • Develop and implement strategic plans to improve team performance and customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and innovation
  • Ensure compliance with company policies and procedures
  • Identify and mitigate risks to the business

Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in business administration or a related field
  • At least 5 years of experience in a leadership role, preferably in customer service or a related field
  • Proven track record of delivering results in a fast-paced environment
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work effectively in a remote team environment

What We Offer:

In addition to a competitive salary and benefits package, we offer:

  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off

Why Influx?

Influx is a leading provider of customer service solutions. We are committed to delivering exceptional results for our clients and fostering a positive work environment for our employees. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.