Customer Experience Advocate

Há 14 horas

Bauru, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$80.000 - R$120.000

We're seeking a skilled Customer Experience Advocate to join our diverse team.

This role plays a pivotal part in ensuring the success of our customers, working closely with them to achieve their goals and resolve any challenges they face.

Your key responsibilities will include:

  • Assisting clients in getting the most out of our products;
  • Solving questions and offering guidance as required;
  • Developing documentation for procedures when necessary;
  • Identifying areas for improvement with customers and the team;
  • Collaborating on other activities related to the team.

We're looking for a highly motivated individual with excellent communication skills, who can thrive in a fast-paced environment. The ideal candidate should have:

  • A strong educational background;
  • Excellent interpersonal and persuasion skills;
  • Proactivity and resilience in a dynamic setting;
  • Effective conflict management skills;
  • Strong relationships with colleagues.

Prior experience in customer service, knowledge of tools and service channels focused on customer experience, familiarity with digital products and technologies, and proficiency in Git are desirable but not essential.

We value teamwork, innovation, and customer-centricity at our organization. Our team members work together to develop solutions that meet client needs, overcome challenges, and discover new opportunities.

We believe in passion, continuous improvement, and collaboration as essential for success. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply.

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