Specialist in User Support

Há 3 dias


Itajaí, Santa Catarina, Brasil beBeeSuporte Tempo inteiro R$2.500 - R$3.500

Job Opportunity: Support Specialist


We are seeking a skilled professional to provide technical support and software implementation to our users with efficiency and precision. The ideal candidate will be able to resolve technical issues, provide assistance to designated areas, and maintain excellent customer service skills.


Responsibilities:

  • Furnish first-level contact and present solutions for client problems.
  • Follow up, redirect, and correct problems resources.
  • Orient the client throughout the problem resolution process.
  • Monitor the client, give feedback, and take care of the problem until its resolution.
  • Utilize exceptional customer service skills and surpass client expectations.

Requirements:

  • Professional knowledge of some management software, point, or e-social.
  • Excellent communication and relationship skills with customers.
  • Problem-solving and multitasking abilities.
  • Client-oriented approach.

Desired:

  • Accounting degree or related area in personnel department.

Key Skills:

  • Agility of thought.
  • Atendimento ao cliente (Customer Service).
  • Comunicação (Communication).
  • Diligência (Diligence).
  • Empatia (Empathy).
  • Iniciativa (Initiative).
  • Proatividade (Proactivity).
  • Relacionamento interpessoal (Interpersonal Relationship).
  • Utilização de raciocínio lógico (Use of logical reasoning).


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